Privacy Policy - HVAC IQ Pro

HVAC IQ Pro ("we," "us," or "our") is a product of Cheek Heating and Cooling LLC, located in Muncie, Indiana. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website at hvaciqpro.com, our HVAC monitoring platform, mobile applications, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Account Information

Name, email address, and company name
Phone number (when you opt in to receive SMS/text messages)
Password (stored securely using one-way hashing)

b. Device and Sensor Data

Device identifiers (IMEI numbers)
Temperature sensor readings
Amperage/current sensor readings
Thermostat and relay states
Equipment runtime and cycle data

c. Usage and Analytics Data

Pages visited, features used, and interaction patterns
Browser type, operating system, and IP address
Cookies and similar tracking technologies (via Google Analytics)

2. How We Use Your Information

Provide the Service: Monitor HVAC equipment, generate alerts, and deliver AI-powered diagnostics
Send Notifications: Deliver critical system alerts, equipment status updates, and service reminders via email, SMS/text message, or in-app notifications
Account Management: Authenticate your identity, manage your subscription, and provide customer support
Improve the Service: Analyze usage patterns and sensor data to improve our monitoring algorithms and user experience
Compliance: Meet legal obligations, enforce our terms, and protect against fraud

3. SMS/Text Messaging Policy

HVAC IQ Pro may send SMS/text messages to users who have opted in to receive them. By providing your phone number and consenting to receive text messages, you agree to the following:

a. Types of Messages

Critical Alerts: Equipment failure warnings, abnormal temperature/amperage readings, and emergency notifications
Status Updates: Device connectivity changes, scheduled maintenance reminders, and diagnostic results
Account Notifications: Login verification codes, password resets, and account security alerts

b. Message Frequency

Message frequency varies based on your alert settings and equipment status. You may receive up to 10 messages per day during active monitoring. Critical alerts are sent immediately regardless of frequency settings.

c. Opt-In

You must explicitly opt in to receive SMS messages by providing your phone number in your account settings and enabling SMS notifications. Consent to receive text messages is not a condition of purchasing or using the Service.

d. Opt-Out

You can opt out of SMS messages at any time by:

Replying STOP to any message from us
Updating your notification preferences in your account settings
Contacting us at support@hvaciqpro.com

After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages unless you opt in again.

e. Costs

Message and data rates may apply. HVAC IQ Pro does not charge for sending SMS messages, but your mobile carrier may charge standard messaging fees.

f. Carriers

Carriers are not liable for delayed or undelivered messages.

g. Help

For help with SMS messaging, reply HELP to any message or contact support@hvaciqpro.com.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: Third-party services that help us operate the platform (e.g., hosting, email delivery, SMS delivery, analytics). These providers are contractually obligated to protect your data.
Legal Requirements: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
With Your Consent: When you have explicitly authorized the sharing

5. Data Security

We implement industry-standard security measures to protect your data, including:

SSL/TLS encryption for all data in transit
Passwords hashed using PBKDF2 with random salts
JWT-based authentication tokens with expiration
Regular security audits and monitoring
Access controls and role-based permissions

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

Sensor data: Retained for the duration of your active subscription plus 90 days
Account data: Retained while your account is active and for 30 days after deletion request
Analytics data: Aggregated and anonymized data may be retained indefinitely for service improvement

7. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Delete your account and associated data
Opt out of marketing communications and SMS messages
Export your data in a portable format

To exercise any of these rights, contact us at support@hvaciqpro.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze usage via Google Analytics

You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Cheek Heating and Cooling LLC
Muncie, Indiana
Email: support@hvaciqpro.com
Website: hvaciqpro.com