Support

See our complete Installation Guide with step-by-step instructions for mounting the device, connecting sensors, and verifying operation. Typical install takes 20-30 minutes.

The IMEI is printed on the label on the back of your HVAC IQ Sensor. It's also shown in your dashboard under Device Settings after pairing.

Devices auto-register when they first power on and connect via LTE. You'll see a new device appear in your dashboard within a few minutes. You can then rename it and assign it to a location.

No. The HVAC IQ Sensor connects via LTE cellular — no Wi-Fi setup required. Just plug in power and it automatically connects and starts sending data.

Verify the device has power (green LED). Check LTE signal strength — the device needs cellular coverage to communicate. If the LED is solid but no data appears, try power-cycling the unit by unplugging for 10 seconds.

Ensure the probe is making firm physical contact with the duct surface and is securely attached. Check that the sensor cable is fully plugged in to the monitor. See the temperature sensor section of the install guide.

If reading 0A: verify the CT clamp is around a single conductor (not the whole cable) and that the sensor cable is fully plugged in. If reading 25-35A constantly, the sensor connection may be loose — unplug and re-seat the sensor cable firmly. Contact support if the issue persists.

The SIM card may have exhausted its data plan. Check your SIM provider's portal. Also try power-cycling the device. If the issue persists, contact support with your device IMEI.

The AI engine monitors temperature trends, amp draw patterns, and cycle timing to detect issues like failing capacitors, dirty filters, refrigerant leaks, bearing wear, and more — often before a breakdown occurs. It runs automatically on your data.

Open your device page in the dashboard, scroll to the Alert Settings section, and configure thresholds for temperature, amperage, or online/offline status. Alerts are sent via email and (on Fleet+ plans) SMS.

The IQ Score (0-100) is an overall health rating for your HVAC system based on sensor readings, cycle patterns, and historical trends. 90+ is excellent, 70-89 is good with minor concerns, below 70 needs attention.

It depends on your plan: Free tier gets 5 messages/month, Solo Tech gets 50, Fleet gets 200, and Enterprise gets 500. You can check your remaining messages in the AI chat interface. View pricing plans.

HVAC IQ Pro uses per-device monthly billing through Stripe. You're billed based on how many devices are active on your account. Volume discounts apply at 3+, 10+, and 25+ devices. See pricing.

Yes. You can pause monitoring on any device from your dashboard. Paused devices stop billing but retain all historical data. Reactivate anytime.

On Fleet and Enterprise plans, go to the Fleet Dashboard and click "Manage Team." You can invite technicians, dispatchers, and read-only viewers by email.