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Quick Answers
Where do I find my device IMEI?
The IMEI is printed on the label on the back of your HVAC IQ Pro sensor module. It's also shown in your dashboard under Device Settings after pairing.
My device shows "Offline" — what should I check?
Verify the device has power (green LED). Check LTE signal strength — the device needs cellular coverage to communicate. If the LED is solid but no data appears, try power-cycling the unit by unplugging for 10 seconds.
How do I set up alerts?
Open your device page in the dashboard, scroll to the Alert Settings section, and configure thresholds for temperature, amperage, or online/offline status. Alerts are sent via email and (on Fleet+ plans) SMS.
How do I add my device to my account?
Devices auto-register when they first power on and connect via LTE. You'll see a new device appear in your dashboard within a few minutes. You can then rename it and assign it to a location.