Frequently Asked Questions

HVAC IQ Pro is a smart monitoring platform that connects to HVAC equipment and provides real-time temperature readings, amp draw monitoring, AI-powered diagnostics, and instant alerts when something goes wrong. Built for service companies, property managers, and field technicians.

1. Install the hub near HVAC equipment (or have a technician install it)
2. Connect sensors — temperature probes and CT clamps attach to the system
3. Hub sends data via built-in LTE cellular (no WiFi needed)
4. View dashboard — see real-time stats, history, and AI diagnostics
5. Get alerts — receive notifications when issues are detected

HVAC IQ Pro is built for professionals:

• HVAC Service Companies — fleet monitoring, recurring revenue from monitoring contracts
• Property Managers — portfolio-wide HVAC visibility across all buildings
• Field Technicians — free diagnostic tool to speed up service calls
• Commercial Facility Managers — critical system uptime monitoring

Field techs can start with our free Diagnostic Mode to try it on any service call.

• 4× DS18B20 temperature probes (supply, return, outdoor, ambient)
• 4× CT clamp current sensors for amp monitoring
• 8× GPIO inputs for thermostat/relay state monitoring
• Differential pressure sensor (DLHR-L60D)

The hub uses an nRF9151 SoC with built-in LTE cellular — no WiFi or SIM card required.

No. The hub uses LTE cellular data (included in your subscription). This means it works in basements, mechanical rooms, and buildings where WiFi access is difficult. LTE is also more reliable than WiFi for 24/7 monitoring.

Temperature probes attach with thermal tape, CT clamps clip around wires (no electrical work required). Most HVAC technicians can install a unit in under 15 minutes during a routine maintenance visit. The hub auto-registers with the platform on first power-up.

HVAC IQ Pro works with virtually any residential or commercial system:

• Gas furnaces (80% and 90%+)
• Electric furnaces and heat strips
• Heat pumps (air source and geothermal)
• Central air conditioners
• Mini-split systems
• Rooftop units (RTUs)
• Boilers with forced-air handlers

• Diagnostic Mode: Free — unlimited use on service calls, no device limit
• Solo Tech: $12/unit/month — up to 10 monitored units, full dashboard
• Fleet: $18/unit/month — up to 100 units, team accounts, fleet dashboard
• Enterprise: $12/unit/month — 500+ units, custom integrations, dedicated support

All paid plans include LTE cellular data, AI diagnostics, alert system, and data history. See our pricing page for full details.

Diagnostic Mode is a full-featured diagnostic tool for field technicians. You can connect to any HVAC IQ Pro hub during a service call, see real-time sensor data, run AI diagnostics, and generate a report — all for free. It’s designed to help techs work faster, not to replace monitoring subscriptions.

No contracts. You can cancel your subscription anytime. Service continues until the end of your current billing period. The hardware is yours to keep.

• Service continues until end of billing period
• The hub stops sending data (no active cellular)
• Historical data is retained for 90 days
• You can reactivate anytime by resubscribing

• Temperature alerts: System not heating/cooling, extreme temps
• Equipment alerts: High amp draw, short cycling, long run times
• AI diagnostics: Dirty filter, refrigerant issues, flame sensor problems
• Offline alerts: Hub disconnected or power loss

Alert thresholds and notification preferences are fully customizable per device.

Yes. Fleet and Enterprise plans include team accounts with role-based access (Admin, Manager, Technician, Viewer). Invite team members by email, assign devices, and control permissions. Perfect for service companies with multiple technicians.

All paid plans include full historical data retention:

• Compare heating/cooling seasons year-over-year
• Track equipment degradation over time
• Generate reports for customers or property owners
• Verify repair effectiveness with before/after data

1. Check power: Is the LED on the hub lit?
2. Check location: Metal enclosures can block cellular signal
3. Power cycle: Unplug for 30 seconds, then reconnect
4. Check subscription: Ensure your plan is active

If issues persist, contact support with your device IMEI.

• Check probe placement: Supply probe should be in the supply plenum, not touching bare metal
• Verify connections: Ensure probes are fully plugged in
• Allow calibration time: Readings stabilize after 15–30 minutes
• Compare to thermostat: Return air temp should be close to your thermostat reading

1. Check notification settings: Go to Settings → Notifications in your dashboard
2. Verify email/phone: Ensure your contact info is correct
3. Check spam folder: Add our email to your contacts
4. Review alert rules: Make sure the alert type is enabled